Frequently Asked Questions

Disposable Mask FAQs

ATTENTION: Wearing masks must be accompanied by proper hygiene, especially frequent and thorough hand washing with soap. 

Who can use this mask?
This face mask is recommended for use only by the general public.

What is the mask made of?
The mask is made of :
Outer layer: Non-woven fabric = Non-woven fabric - polypropylene resin
Middle layer: Melt blown cloth =PP plastic
Inner layer: Non-woven fabric = Non-woven fabric - polypropylene resin
Metal bendable piece = Iron wire & plastic

Can I clean/disinfect this mask?
The mask is disposable. You do not wash it. Throw the mask away after you use it.

How many layers is the mask?
The mask has three layers. The layer that touches your face is made of skin-friendly non-woven cloth. The mid layer is made of filtration meltblown cloth. The outside layer is made of hydrophobic, non-woven fabric.

What are the dimensions?
The dimensions are 17.5 x 9.5cm.

Is the mask FDA approved?
• The product has not been FDA cleared or approved.
• The product has been authorized by FDA under an EUA for use by health care personnel as personal protective equipment to help prevent the spread of infection or illness in healthcare settings and by the general public to help slow the spread of the virus during the COVID-19 pandemic.
• This product is authorized only for the duration of the declaration that circumstances exist justifying the authorization of the emergency use of medical devices, including alternative products used as medical devices during the COVID-19 outbreak, under section 564(b)(1) of the Act, 21 U.S.C. § 260bbb-3(b)(1) unless the authorization is terminated or revoked sooner.

Is this mask an N95 mask?
No, these masks are not N95 masks

Is the mask CDC/WHO or medically approved?
The only masks that are approved by the CDC/WHO are N95 masks.

Can this mask be used in a clinical setting?
This face mask is not recommended for use in a clinical setting where the infection risk level through inhalation exposure is high.

Does the mask come in different sizes?
One size fits most. The masks are flexible and generally fit almost everyone.

What can I do if the elastic is too tight?
If the ear loops seem too tight, try stretching them 2 or 3 times to loosen.

Does the mask prevent COVID-19 transmission? What does the mask prevent or protect me from?
The CDC advises the use of face coverings to help slow the spread of COVID-19 transmission and to help people who may have the virus and not know it from transmitting it to others.

The mask separates your face, mouth, and nose from the outside world. It can help reduce facial touching, and the triple-layer design can help create a barrier from coughing and sneezing. The mask helps to provide protection from airborne particles while remaining breathable.

Can the mask be worn in public places?
Yes. The mask is suitable for public places, gardening, pet grooming, and helping to protect from dust.

How many times can each mask be worn?
The mask is a one-time use, disposal face mask, not a surgical face mask.

How do I care for the mask?

The mask is disposable. You do not wash it. Throw the mask away after you use it.

Can the mask be worn by medical personnel?
The mask is not meant for medical purposes.

Is there metal in the top of the mask that adjusts to fit over my nose?
Yes. Pinch the metal band area to make the mask fit closer to your nose and face.

How tightly will the mask fit against my face?
The mask will fit snugly against your face and is comfortable enough to wear all day. Pinch the metal band above your nose to get a close fit around your nose and face.

Where is the mask made?
The mask is made in China.

When will my order ship? Can I request a rush order?
To prioritize the highest level of safety for our community and employees, we have implemented additional protocols at our U.S.-based distribution centers that may result in some delays. Some orders may take longer than normal to process but we are shipping as fast as we can. Thank you for your patience during these uncertain times.

Can I return the mask if it’s not comfortable?

The masks are non-returnable and non-exchangeable. We are not able to accept returns on this type of product. If you received a damaged package or item, please take a photo of the packaging or item and email it to Include your name, address, email, phone number and order information as well as an explanation of the issue. We will review your situation and address it. Please provide this information within 30 days of delivery. If you do not provide the information within 30 days of delivery, the sale shall be deemed final.

Do you accept a check or money order?
No, we do not.

Disposable Gloves FAQs

Do the disposable gloves have latex in them?
The disposable gloves are PVC with a trace amount of latex.